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In this episode, I sit down with Tory Krone, founder of Practice Vital, to break down the exact metrics every group practice owner needs to track in order to grow without micromanaging or burning out your team. We dive into why so many therapists are unintentionally flying blind, which numbers actually matter and how the right dashboard can help you make confident hiring, compensation, and leadership decisions.
Make sure to bring your paper and pen because this episode is full of actionable tips!
Here are some key points in this episode:
[03:41] Why guessing your practice’s health doesn’t cut it anymore
[05:52] The top metrics you need to be tracking (even if you’re not a numbers person)
[06:57] What utilization rate is and why it matters before you hire or give raises
[09:46] How to track true client retention and why most practices are getting it wrong
[14:59] How to get clinician buy-in around metrics without micromanaging
[18:33] Why newer clinicians often struggle with churn and what you can do about it
Links From the Episode
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Learn more about Practice Vital and get $30 off your first month using code McCanceMethod →
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More About Tory:
Tory Krone, AM, LCSW Tory Krone is a licensed clinical therapist, the owner of a group therapy practice, and co-founder of PracticeVital. With over 15 years of experience as a therapist and over a decade owning and operating Proactive Therapy in Chicago, Tory has seen just how hard it is for practice owners to easily access and understand the data they need to run a successful business.
In 2023, recognizing a major gap in the industry, she set out on a mission to make data easier to understand and more actionable for group practice owners. What began as an automated dashboard for her own team quickly evolved into PracticeVital—the first-ever automated dashboard built specifically for therapy practices. Tory is passionate about taking the guesswork out of growth and helping fellow practice leaders build sustainable, values-driven businesses with clarity and confidence.
Want to Connect with Tory?
Practice Vital: www.practicevital.com
