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In this episode, I talk about how to reduce no-shows and last-minute cancellations in your therapy practice. I share why your cancellation policy is such an important revenue lever, how to set clear boundaries with clients, and why delegating these tough conversations to your admin can make everything easier.
Make sure to bring your paper and pen because this episode is full of actionable tips!
Here are some key points in this episode:
[01:10] Reducing no-shows boosts revenue.
[02:56] Have your admin handle tough policy conversations.
[04:30] Book consults within 48 hours.
[06:09] Use a 48-hour cancellation policy.
[09:29] Offer virtual appointments when possible.
[13:18] Give a courtesy call before charging.
Links From The Episode:
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